Return and Refund Policy

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Welcome to StarLink Installation.net. These Terms and Conditions ("Terms") govern your use of our website and services. By using our website or engaging with our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must not use our services.

1. About Us

StarLink Installation.net is an independent service provider that connects customers with qualified contractors to install Starlink equipment at their homes. We are not affiliated with Starlink (the satellite internet service provider) nor do we represent them in any capacity. We offer a service to help homeowners find experienced, certified installers who can set up Starlink equipment on their behalf.

2. Services Provided

Through our platform, we provide the following services:

Contractor Matching: We help match you with independent contractors who are experienced in the installation of Starlink satellite internet equipment.

Installation Coordination: We assist with the coordination of your installation appointment and provide support as needed during the process.

Consultation and Support: We offer guidance and support regarding the installation process and equipment setup.

Please note that we do not directly install Starlink equipment ourselves, nor do we provide the Starlink service or hardware. All installations are performed by third-party contractors.

3. Disclaimers

Not Affiliated with Starlink: StarLink Installation.net is not affiliated with, endorsed, or operated by Starlink or its parent company, SpaceX. We do not sell or provide Starlink internet services or equipment. Our role is solely to connect customers with qualified contractors for installation.

Accuracy of Information: While we strive to ensure that the information provided on our website, through our services, and by our contractors is accurate and up to date, we make no warranties or representations regarding the accuracy, completeness, or reliability of this information. We are not responsible for any discrepancies or issues arising from your relationship with Starlink or any contractors hired through our platform.

Contractor Responsibility: All installations are performed by third-party contractors, and StarLink Installation.net is not liable for any damage, errors, delays, or issues that arise from the contractor’s actions or inactions during the installation. Contractors are independent service providers, and any contract or agreement entered into is between the customer and the contractor.

4. Customer Responsibilities

As a customer, you agree to:

Provide Accurate Information: You agree to provide accurate and complete information when requesting installation services, including your address, contact details, and any relevant requirements for your installation.

Ensure Site Access: You are responsible for ensuring that the installation site is accessible and suitable for the installation of Starlink equipment. This includes providing access to your home, rooftop, or any other area necessary for installation.

Compliance with Terms: You agree to comply with the terms and conditions of your agreement with any contractors you engage for installation services.

5. Payment and Fees

Service Fees: We may charge a service fee for matching you with an installer or providing consultation and support services. The specific fee structure will be communicated to you prior to engaging with our services.

Contractor Payments: Payments for installation services will be made directly to the contractor once the installation is complete. StarLink Installation.net does not handle payments for installation work itself, but we may assist with invoicing and payment coordination.

Refunds and Disputes: Any issues, disputes, or refund requests related to the installation services must be resolved directly with the contractor. StarLink Installation.net is not responsible for managing or mediating these disputes.

6. Limitation of Liability

No Liability for Installation Issues: StarLink Installation.net is not responsible for any damages, losses, delays, or failures associated with the installation of Starlink equipment or services provided by the contractors. Our role is limited to the matching service, and once an installer is engaged, all subsequent actions are the responsibility of the contractor and the customer.

No Guarantee of Starlink Service: We make no guarantees regarding the functionality or quality of Starlink's internet service or the Starlink equipment. Any issues related to the performance of the Starlink service should be directed to Starlink's official support.

7. Intellectual Property

All content on the StarLink Installation.net website, including but not limited to text, images, logos, graphics, and software, is the property of StarLink Installation.net or its licensors and is protected by copyright and intellectual property laws. You may not copy, modify, distribute, or use any content from the website without prior written consent.

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information when you use our services. By using our services, you consent to the practices described in our Privacy Policy.

9. Termination

We reserve the right to suspend or terminate your access to our services at any time, without notice, if we believe you have violated these Terms or engaged in activities that harm our platform or reputation.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these Terms periodically. Your continued use of our services constitutes your acceptance of any changes to these Terms.